ServiceNow Project Manager.


Anthony Dale
Recruitment Consultant
T: 0161 511 8384

ServiceNow Project Manager

Salary:                 £50,000 – £55,000 + Benefits

Location:             Fully remote until March 2022 (Depending on Client Demand)

Duration:            Permanent


My client is looking for a Project Manager that will be responsible for the successful delivery of ServiceNow implementation projects for a range of different clients. This will cover initial ServiceNow deployment, you will be assisting clients in establishing their service support process, and set up ServiceNow to support, enforce and automate these processes, through to phase “n” projects, they extend the reach of ServiceNow beyond Service Support (and even beyond IT), and into every aspect of Enterprise Service Management. This may include bespoke application development to meet very specific client requirements.

This is predominantly a client facing software development management role.

Key Responsibilities

  • Direct and manage project delivery across the entire project lifecycle, from initial client engagement and project initiation, through to requirements analysis and capture, build, testing, deployment, early-life support, and project review
  • Reaffirm project scope against project objectives and goals, in collaboration with senior management and stakeholders
  • Effectively communicate project expectations to team members and customer stakeholders (including roles/responsibilities and areas of the project requiring essential customer involvement/input)
  • Develop and deliver progress reports, proposals, requirements documentation and presentations
  • Determine the frequency and content of communications and status reports from the project team, analyse results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify issues and managing risks
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration, working with the Account Manager/Director to manage related customer communications in advance of the project’s ‘Review’ stage

Key Skills required

  • Training and preferably certification in Project Management methodologies (Prince2/PMI/Agile)
  • Previous experience of managing IT Service Management related projects
  • Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
  • Be outgoing and customer facing
  • Be self-managing and capable of working alone or as part of a team
  • Be capable of working with customers and managing their expectations
  • Good knowledgeable in ITIL disciplines and their implementation