IT Gateway Support.

IT Gateway Support - Manchester
Salary - Up to £35,000 
 

As IT Gateway Support you will provide an on-site /remote support for the Team based in Manchester and in locations across Europe. You will be expected to proactively manage & prioritise your workload. Good communication and customer service skills are required along with the ability to develop a positive rapport with departmental stake holders. You will possess excellent technical problem-solving skills with a determination to implement permanent preventative actions.

Key Responsibilities

• Providing all levels of technical support for Gateway users – taking enquiries by phone, email, and in person
• Log calls with descriptions of issues, progress and solutions
• Manage the corrective action cycle to contain, correct and prevent
• Undertake system testing for new releases
• Complete user training and production of User Training documentations
• Support the IT Development Manager with project work as required

Requirements Experience

• A logical and methodical approach
• Advanced analytical and?problem-solving?skills, able to look for the root cause and solve issues quickly.?
• Organisational skills and the ability to multitask
• Excellent written and spoken communication skills
• Capable of explaining technical issues in a non-technical way
• Patience and perseverance

Benefits

• Healthshield - Healthcare, Dental, Optical
• Life Assurance (after 3 months) 4 x annual salary
• Additional;
  It is a critical part of the job function that you have the ability to manage, evaluate and accept change.