Systems Engineer & Support.

£175 Per Day
London

Diquan Illidge
Senior Recruitment Consultant
E: diquan.illidge@adalta-solutions.com
T: 0161 416 6862
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Ideal candidate and Desired experience
 
  • A motivated self-starter with the ability to work with minimal supervision and manage your own workload in a very busy environment. Punctual and available they will represent a single point of assistance and escalation for users.
  • Monitor the support mailbox, provide remote assistance and advice through the use of remote support tools. Independently logging and updating support tickets. 
  • Resolving support calls in a quick and efficient manner whilst meeting SLA's, escalate calls where necessary. Some support or service desk experience is required.
  • Knowledge in cloud computing and experience in one or more of the SaaS products is preferable.
    • O365 platform and its products such as Teams, SharePoint, OneDrive & Power Platform.
    • Dropbox, G-suite, Miro, Active Directory, etc
    • PowerShell scripting
  • Monitor, summarise and report analytics and feedback from the user base to measure performance of the product.
  • Data Migration experience is desirable. Training will be provided.
  • Scope for development and progression within the role for the right candidate